Then, there’s also support for group routing. Address those problems in detail by using supported file formats, like text messages, photos, voice messages, location, and more. All you need is a phone number - no need for a phone at all.Īfter you’ve configured the integration, make the most of unlimited messages, allowing you and your visitors to get to the root of their problems. It’s different from the WhatsApp Business integration.
If you’ve ever used the web or desktop version of WhatsApp, you probably know that a phone connected to the internet is essential for either of those versions to work. The WhatsApp Business integration works as a bridge between LiveChat and 360dialog that passes messages to WhatsApp by directly calling the WhatsApp Business API. The use of the official API is possible because of the API’s integration with 360dialog, a verified WhatsApp Solution Provider. All of this means that the WhatsApp Business integration is just as good at handling a few conversations as it is with managing high traffic and multiple WhatsApp chats. The use of the API makes the integration robust, stable, and safe to use. The integration uses the official WhatsApp Business API that’s compliant with the WhatsApp Terms of Service. If you’ve had enough of third-party integrations from unofficial providers that keep crashing during chats, the WhatsApp Business integration will put you out of your misery. In doing so, you’ll allow your customers to chat with your support agents in the same way they chat with their friends and family. If you’re looking to unlock even more options for communicating with your friends and family like exchanging quality pictures and videos with them, check out our quick guides on how to use Instagram and TikTok.ĭo you use WhatsApp? What’s your favorite WhatsApp feature? Share your experience with us in the comments below.Can your customers contact you with just a few taps on their phones? If the answer is “no,” you can change that by adding the WhatsApp Business integration to your communication channels. WhatsApp is a great all-in-one communication tool that enables you to do many things within one app. Take Your Online Communication To The Next Level Learn how WhatsApp works without a SIM and you’ll be able to install it on your tablet. Your smartphone and your computer aren’t all the devices you can use WhatsApp on. You can choose to use one of the default options or add a custom chat wallpaper. In the same menu you’ll find an option to change your WhatsApp Wallpaper.
To switch it on, go to Settings > Chats > Theme. One way to do it is to use WhatsApp Dark Mode. When you get tired of the standard look of the app, you can customize it to your liking.
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